Site Reliability Engineer

  • Remote OK - Worldwide
  • Full-time
  • October 14, 2022
Conditions
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7,000,000 - 10,000,000 JPY /yr
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Apply from Anywhere 👍
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Relocation to Japan 👍
(Overseas visa sponsorship supported)
Requirements
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Language Requirements
Japanese: Not Required 👍
English: Business Level
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Minimum Experience
Mid-level or above

Are You Looking…

  • To make a difference at the fastest growing tech company in Japan?
  • For a fair working environment where anyone regardless of their background can make an impact
  • To invest yourself and take ownership of your work
  • Forward to work in a highly flexible, remote-first organization 
  • To simply have a ton of fun?


We Are Zeals

A communication tech company based out of Tokyo, Japan. We are a group of scrappy and hungry bunch from different walks of life, looking to make an actual impact on the way people and businesses communicate through our AI Chatbot technology. We obsess over bringing hospitality to everyone--be it our customers or you! You’re an individual with unique needs. As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better! 

Everyone matters here at Zeals--regardless of their background. Be it a young coding prodigy (Yes, our CTO just turned 23) to someone who hardly speaks Japanese. Everyone has a voice. We went from a small, humble apartment to a 300 people organization across multiple time zones (with no sign of stopping) in the span of 7 years--all that thanks to our members’ contributions. So, if you join us, get ready to raise up your voice and spend your time contributing to projects that matter! 

Our last 2 years have been phenomenal and we are still growing (with so much untapped potential). While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars. We can promise you  full flexibility on your workstyle and co-workers that you can brag about to your friends, family or anyone you meet the next time you go out for a party! 


Your Typical Day With Us 

  • Ensuring our entire system and infrastructure are both functional and thoroughly available
  • Designing infrastructure that can scale in tandem with our growing business needs 
  • Continuously improving CI/CD pipelines 
  • Promoting best practices and engineering excellence
  • Works closely with IaC whilst managing multiple environments it possess 
  • Always vigilant and attentive towards security—granting access to users only when it is absolutely necessary.
  • Design, implement, and improve data pipelines, data lake, and data warehouse
  • Monitor existing system, serving as a first responder to any potential incident

 


What You Bring 

  • 2+ years of experience working with either AWS or GCP 
  • At least a year of experience working with Kubernetes 
  • At least a year of experience working with CI/CD pipeline tools such as Jenkins and ArgoCD
  • 2+ years of experience in monitoring systems using Stackdriver and Datadog. 

 


What Makes you Stand Out 

  • Ability to design a proper VPC network structure
  • Proficiency with BigQuery or Cloud Dataflow to build data pipelines or analytics good environment
  • Experience in designing CRM application or similar databases
  • Experience in designing online payment system
  • Previous experience with a large traffic system--ideally platform with 10 million users and above.

 


Our Values

  • From Zeals good things come from giving your all
  • Bet on Paradox be a maverick and never settle for just good enough
  • United Will teamwork is the heart to every achievement 

 


What We Can Give You in Return

  • Salary Range : competitive 
  • Bonus : twice
  • Performance review: twice a year
  • Holidays: 10 days paid holidays during the first year, weekend off, national holidays, summer and winter break. 

 

Zeals is transforming how companies do customer service using technology. Their top-rated chat commerce tools are designed to help clients provide digital "Omotenashi", Japan's highly-prized brand of hospitality.

Chat Commerce

The “Zeals" service lets users purchase and reserve products while talking with an AI chat bot. The goal is simple: to “revolutionize hospitality on the Internet”.

By integrating directly into chat apps like LINE and Facebook, Zeals unlocks digital customer service experiences that were limited to physical stores previously. By allowing customers to converse about their purchase before making it, they’ve been able to increase the purchase rate by about 5 times.

Their service has already been widely adopted in industries like travel, cosmetics and fintech. And they’ve already helped around 400 companies increase their sales.

In Japan, chatbots are still perceived as a tool for automating customer support, but more companies have been using them for marketing and commerce tasks as well (especially overseas).

China’s hyper-popular “Wechat” has over 8 million chatbots in use for marketing purposes, and there’s a “Conversational Commerce” movement happening in the US as well, with a growing number of services using chat bots for marketing. Zeals is the first solution in Japan to offer “purchase through conversation”.

Tackling a billion-dollar e-commerce trend

Zeals is the #1 Japanese conversational commerce solution, driving a 9.6% average conversion rate across over 1.5 million monthly active users. Using AI-powered, human-designed conversation flows in Instagram DMs and LINE chat, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.

The company has big plans: they’re hoping to expand to foreign markets, add voice features. The combination of their “chat commerce” tech and their communication designer expertise unlock a myriad of possibilities for future expansion. Their ultimate goal is to share Japan’s prized “Omotenashi” culture with the world and enable people to forge new connections with one another. They plan to keep developing new products in service to this vision.

Culture

To make this technological revolution necessary, Zeals is investing in people. They entrust their members with a high degree of autonomy and believe strongly in the need for a deep understanding of technology. The company raised 1.8 billion yen in funding in April 2021, and they’re planning to use these funds to continue their aggressive investment in both technology and people. They’re hoping to double the size of their engineering team in the next year.

Zeals has a highly unique culture among Japanese companies. They eschew the traditional hierarchical system in favor of a work style that emphasizes what people can do. They proactively give opportunities to those who are capable and motivated, and they’re not concerned with things like working hours or age.

They offer a flat hierarchy with a truly diverse group of members, including people coming from over 18 countries. Their work environment is flexible, allowing members to choose their own hours and work 100% remotely if they wish. They also have a culture that embraces new technologies, so they’ve gathered quite a few tech aficionados.

If this culture of a global, engineering-driven company resonates with you, then Zeals wants you to join their team!

Zeals' policies during COVID-19 are as follows:

  • Overseas candidates are welcome to apply — and can even continue working from abroad!
  • There are currently no meetings that require your physical presence (especially during COVID-19)
  • For anyone who does relocate to Japan during COVID-19, Zeals will cover any costs for quarantining, testing etc.
View Zeals's company page

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Site Reliability Engineer at Zeals
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