UX Researcher

  • Remote OK - Worldwide
  • Full-time
  • August 11, 2021
Conditions
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¥5M ~ ¥8M /yr
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Apply from Anywhere 👍
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Relocation to Japan 👍
(Overseas visa sponsorship supported)
Requirements
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Language Requirements
Japanese: Business Level
English: Conversational

Specific role and duties:

  • Understand business requirements, users needs and goals.
  • Conduct interviews, user tests to identify pain points and translate that in: information architecture, basic wireframing, entry-level prototyping, and UX writing.
  • Conduct and evaluate quantitative and qualitative research.
  • Work closely with cross-functional teams to identify and evaluate research topics.
  • Plan and implement user research strategies and methodologies.
  • Establish with the design team members research and testing environment.
  • Writing meaningful internal documentation.

Requirements:

  • Business level of English skill to communicate with a multicultural team.
  • Business level of Japanese skill to communicate with communication designers, who are the members in Zeals and use our product.
  • Ability to quickly and effectively share research results.
  • The skill of describing end users' stories and putting them into UX design information.
  • Ability to formulate specific, answerable, and practical questions.
  • Design Thinking mindset.
  • To be able to use a diverse set of UX research tools.

Desirable:

  • Experience or knowledge of management for development-related projects.
  • Experience or knowledge of people management or experience of launching a designer team.
  • Experience with User Testing, Review, and Research, moderating/facilitating Workshops.
  • Knowledgeable about HTML, CSS, JavaScript.
  • Portfolio or proven work history.

Allowance

  • Annual salary : 5M - 8M JPY(Gross) + another package

    ** It will be decided considering your experience, skills and market price of the place you live.

  • Bonus : twice/year

  • Salary review : twice/year

  • probation : 3 months

The #1 Japanese Conversational Commerce Solution.

ZEALS is not another chatbot. They are the #1 Japanese conversational commerce solution. Using AI-powered, human-designed conversation flows across chat platforms, ZEALS enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.

Phenomenal Growth
Having nearly doubled revenue YOY the last few years, targeting a 290B TAM, ZEALS benefits from a strong product market fit, clear ROI tied to their solution, and high customer retention rates. With over 480+ enterprise companies currently using their product globally, including well-known brands like L’Oreal and Nissan, ZEALS is well positioned to capture market share and drive exponential growth both in the Japan and US market as their next target region. Investors have taken notice – they raised nearly $40M and were backed by Salesforce Ventures in May of 2022, and they are planning to use these funds to continue their aggressive investment in both technology and people.

ZEALS is Revolutionizing Hospitality on the Internet
ZEALS enables consumers to purchase and reserve products via a well-designed conversational experience. The goal is simple: to “revolutionize hospitality on the Internet,” unlocking digital customer service experiences that used to be limited to physical stores previously. By allowing customers to converse about their purchase before making it, purchase rates are increased by about 5 times, driving a 9.6% average conversion rate across 1.5 million monthly active users. ZEALS’ service is widely adopted across verticals including ecommerce/DTC, travel, cosmetics, fitness and fintech.

Won LinkedIn Top Startups Award Twice in a Row
ZEALS has received the LinkedIn Top Startups award twice in a row. They believe this is a testament to their growth and ability to attract great talents–who could potentially be your colleagues!

Opportunities to Socialize
ZEALS provide a club activity allowance, a “shuffle lunch” allowance for having cross-departmental lunches, and ZEALS Bar, free flowing beer party.

View Zeals's company page