Technical Support Engineer (Autify for Mobile)
- Remote OK - Worldwide
- Full-time
- June 3, 2022
Why we are hiring
Testing mobile applications are possible thanks to a wide range of tech stacks. To help Autify for Mobile users solve their issues, it is essential to understand frameworks that directly relate to testing, such as Appium and XCUItest, as well as frameworks that clients use to build their applications. We are hiring engineers with extensive knowledge in mobile application development who will support Autify for Mobile’s future growth.
Responsibilities
- Investigate and respond to technical inquiries from users and the Customer Success Team
- Investigate issues that occur in specific environments (websites, browsers, etc.)
- Develop features and improve stability based on inquiries and investigation findings
Requirements
- At least 3 years of experience developing iOS or Android applications (in any language/framework)
- Experience in modern development processes that incorporate agile and scrum
- Non-native Japanese speakers: Business level Japanese (both speaking, reading, and writing)
- Non-native English speakers: English skills that allow daily conversation and document comprehension
Preferred
- Experience in automated testing using Appium, XCUITest, etc. (especially on the UI and E2E level)
- Experience in web application development
- Experience in backend development utilizing current frameworks
- Experience in communicating with clients
- Experience in providing technical support for software products
- Holds ISTQB/JSTQB certification(s)
Desired personality traits
- Passion for troubleshooting
- Ability to understand various tech stacks
- Strong ability to determine the cause of issues problems from execution logs and error information
About Autify
Autify, Inc. is a start-up company founded in San Francisco by a team of engineers who were the first Japanese team to graduate from the top US accelerator Alchemist Accelerator. With the mission to increase creativity with the power of tech, we develop and provide Autify, an AI-based software test automation platform.
Markets are changing rapidly, and there is a demand for quick software releases. Agile development has become mainstream; on a global scale, 92% of developer teams adopt agile development, 71% of which aim to release at least once a week. With such a rapid cycle, manual verification is too time-consuming, and there is an urgent need for automation. Our services can solve these critical challenges and make our clients a competitive advantage in software development.
Over 300 companies have begun using their service since its official release in October 2019, and that number is continuing to grow.
QA’s global budget is said to reach over $1 trillion. We are rapidly expanding our service reach internationally to win this vast global market.
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