Delivery Manager

Tokyo
Partial Remote
Full-time
December 16, 2024

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

KrakenFlex

The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.

Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.

We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. Our efforts have not gone unnoticed and we are pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.

Whilst we enter the next stage of our partnership with our biggest client we need another Delivery Manager to help support our portfolio of work, and to help us to mature our delivery culture, processes & practices. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. We’re a flat and agile organisation & are looking for hands-on Delivery Managers.

Working alongside the wider Japan & client account team, the Delivery Manager will be accountable for ensuring that our strategic and bespoke customer projects run smoothly and deliver to plan; will coordinate between multiple external parties; and ensure stakeholders are kept up to date with progress, with risks & issues clearly communicated.

The Delivery Manager will also be responsible for our growing product support team in Japan and will deliver customer excellence through implementing best practice modern customer support processes built upon our existing agile & lean practices.

What you'll do

Be hands on - plan, track and proactively manage strategic and customer projects
Line manage customer experience engineers who are the first port of call for our customers during the onboarding and support processes
Ensure features transition safely into production, and help our teams in keeping our production system healthy using Lean principles in a DevOps environment
Coordinate across timezones with our multiple long-standing product teams to proactively manage dependencies and drive cross team collaboration to deliver the project outcomes
Provide Lean and Agile coaching both within the delivery teams and throughout the Company
You will provide a healthy balance between delivery and sustainability, developing a healthy delivery culture which will increase employee engagement
You will continuously find ways to make work and results more visible, help to remove blockers and impediments to delivery
You will help the teams (and the wider organisation) answer delivery questions using actionable data.
You will develop highly effective team dynamics.

What you'll need

Experience of Agile or Lean programme delivery at scale, across the product lifecycle
A deep knowledge of Agile & Lead principles and able to talk confidently about the importance of the Agile technical practices, Lean UX and DevOps cultures.
Established and executed programs of work, managing budgets over £1m/year.
A track record of being an expert facilitator with extensive experience of developing individuals & teams and navigating conflict.
Significant experience dealing with corporate customers, setting and managing expectations and effectively dealing with issues.
Excellent communications, collaboration and presentation skills
Effective risk management and negotiation skills - able to balance competing demands to ensure best overall outcome.
Eye for detail, with a very clear and organised approach to delivery.
Able to demonstrate significant aptitude for line management: target setting, performance reviews & professional development.
Strong influencing skills and ability to challenge traditional ways of thinking
Japanese and English - fluent level

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

APPLY NOW ➜Japanese Required ⚠️

Other

About Kraken Technologies

Help Kraken use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy and is built to empower businesses to lead the energy transition from generation to supply.

Kraken is a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, their operating system for energy is transforming the industry around the world in a way that benefits everyone.

They are now licensing Kraken to businesses in 17 countries around the world and manage over 300,000 energy assets.

Kraken's original goal was to have 100 million customers on the Kraken Platform by the year 2030. As Kraken is far ahead of schedule with 60 million accounts, they are bringing the end date forward to 2027!

Some of the businesses Kraken partner with include E.ON in Europe, Origin in Australia, and Tokyo Gas in Japan.

Kraken is looking to continue growing their Japanese operations to build more tech to make energy in Japan greener and increase their investment in service and growth in Japan and Globally.

To get an idea of what it’s like to work at Kraken, hear from Karim, one of Kraken's Engineers here.

Japanese Language Policy
For client-facing roles - A good professional knowledge of the Japanese language is required.

For non-client-facing roles - it’s nice to have, but not required.
Visa Sponsorship
Kraken is unable to sponsor visas currently.
Paid Leave
Kraken offers unlimited paid time off. Technically, their contract stipulates 23 days of PTO but in practice we don't have a limit on the number of vacation days members can take.

Of course, members must coordinate with their teams when taking leave to ensure it doesn't impact projects, but beyond that the policy is flexible.

Kraken also has a culture that allows people to take several weeks of vacation at a time if desired.
Benefits
💹 Employee stock option plan

💻 New tech gear

👩‍🎓 Skill development support

💛 Support for attending conferences

💜 Seminar participation support

👶 Shorter work hours for employees taking care of children (Flexible but not directly in contract)

👶 Maternity & Parental Leave

🇯🇵 Translation support (EN<>JP)

🧡 Interpretation support (EN<>JP)

💟 Social Security / Insurance benefits included

🏥 Healthcare Insurance

💚 Pension insurance
Remote Work
If you are located in Tokyo, Kraken employees are preferred to be in the office 1-2 days per week. Fully remote options are available (role-dependent within Japan).
Work style
Kraken has a highly flexible system that's focused on results. Members can work how and from where they want to as long as they get their work done.
Diversity
Kraken is looking for genuinely decent people who are honest and empathetic.

Their commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.

You are welcome to apply no matter your race, gender identity, sexuality, age, family or civil status, disability, religion, or ethnicity.
The Octopus Energy Group culture - Kraken won the best company to work for in 2019 and Kraken CEO, Greg has recorded a podcast about Kraken's culture and how they empower their people

Flexible working environment - genuine work life balance, Kraken treats you as a human, and do their best to make work and life merge smoothly together. You can read more info on Kraken's Glassdoor page.

Relaxation - Kraken doesn’t count your holidays, they work hard, and so they know you need to play hard as well (within reason of course)

Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success

Office culture - have a certain tech requirement? Kraken will do their best to get it. Kraken offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - Kraken calls it Family Dinner

Your development is important - Kraken supports and helps with development including internal and external courses, learning, study support etc, all bespoke to you