QA Engineer Manager (Manual Testing Focused) - Osaka

Job Overview

At our company, we develop and operate multiple in-house SaaS products. To continuously improve the quality of these products, we are strengthening our QA structure.

We are currently seeking a QA Engineer Manager Candidate who can take ownership of the entire QA process—focusing primarily on manual testing. 
This includes test design, execution, and quality improvement.

You will work closely with product managers, designers, and engineers to help deliver better user experiences and drive product value.

Initially, you will join the QA team and be deeply involved in an agile development team. From the early stages such as planning and requirement definition, you’ll collaborate with the development team to maintain and enhance product quality and solve issues proactively.

This position is assigned to our product “Micomii”

 

Responsibilities

As a lead, you will be responsible for the full spectrum of QA activities necessary to ensure quality:

• Test planning
• Test specification creation and reviews
• Test execution control, and execution if needed
• Planning and requirements review
• Leading QA projects and promoting test automation
• Analyzing bugs and proposing preventative measures
• Reviewing operational processes and improving team structure and cost efficiency
• Coordinating schedules with other departments

 

What Makes This Role Attractive

• You'll be involved in multiple products from a quality perspective, becoming a key player in both project execution and product development.
• You’ll experience product growth and evolution firsthand.
• We encourage a proactive QA approach rather than a passive one.
• You'll have autonomy and ownership within the product and QA teams.
  

 

Organizational Structure

You will be joining the QA team within the Innovation & Engineering Division.
The team currently consists of 14 members and is primarily responsible for QA across several products, including Mico Engage AI. As our organization is expanding rapidly, there will be many opportunities to grow into a management role.

 

Career Path Opportunities

You can start from a role as a QA specialist or QA lead responsible for automated testing in a single product area. 

Depending on your preference, you will have the option to advance your career either toward becoming a specialist QA engineer or toward a managerial role within the QA team.

With our organization rapidly expanding, there are abundant opportunities available to progress into management positions.

 

The Appeal of Mico

Mico has set an ambitious goal: to become No. 1 in Asia by 2030, with a clear vision for global expansion. Achieving this goal requires tackling numerous challenges and overcoming obstacles.

We provide an environment where you can fully leverage your skills and experience. At Mico, everyone is encouraged to take ownership and lead, making our culture of individual initiative and empowerment one of our greatest strengths.

 

Our Service

Overview of "Mico Engage AI"

• Mico Engage AI offers a platform that supports B2C businesses by managing customer information and facilitating communication via a messaging platform.
• By collecting and analyzing customer data as 1st-party data, the platform enables personalized communication and information delivery, fostering customer loyalty and driving revenue growth for businesses.
• Currently, MicoCloud not only supports customer acquisition and engagement as a marketing tool but also enhances one-on-one communication quality post-acquisition, contributing to the maximization of LTV (Lifetime Value).
• The platform extends beyond messaging to embrace a multi-channel strategy. With "Vision2030," we aim to become "Asia’s No.1 Brand Empowerment Company," driving business development with a focus on the global market.

 

Challenges We Address

Leadership in the Conversational Commerce Market

In the rapidly growing conversational commerce (C-commerce) market, especially in Asia, MicoCloud is striving to become the leading solution.
Effective results in C-commerce require more than scattershot strategies. By unifying, analyzing, and improving communication between businesses and consumers, MicoCloud enables businesses to optimize their online marketing efforts on an individualized level.

 

Streamlining Marketing Operations

Many marketing professionals struggle to dedicate time to strategic tasks due to the burden of daily operations.
By improving operational efficiency through MicoCloud, we aim to create a world where businesses can focus on creative work while providing consumers with more enjoyable and seamless purchasing experiences.

 

The Appeal of Working at Mico

• A "Growing Market × Growing Company"
  The C-commerce market boasts a global scale of nearly 30 trillion yen, with projections suggesting it will surpass the e-commerce market in some countries by 2025.
  Achieved 500% business growth in just two years in the marketing SaaS domain.
  Secured a total of 6.3 billion yen in funding (Series B: 3.5 billion yen).
  Established the No.1 position in LINE marketing within Japan.
  
  
• A Customer-Centric Approach
  Our mission is to expand possibilities for all businesses and create a future where brands and consumers lead richer lives.
  The culture of "WOW THE CUSTOMER" reflects our commitment to addressing customers’ true challenges and delivering results that exceed expectations.
  
  
• The People You Work With
  Our leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.
  Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of our collaboration.
  Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.

 

Tools/Technologies/Environment in Use

The technical stack may vary slightly depending on the product you will be working on.

• Web Backend
  • TypeScript (Nest.js), partial usage of Java (Spring Boot)
• Web Frontend
  • TypeScript (Next.js), Chakra UI
• Database
  • TiDB, Aurora MySQL, MemoryDB for Redis
• Infrastructure
  • AWS, Infrastructure as Code (IaC)
• Middleware
  • Nginx, Supervisor
• Monitoring
  • NewRelic, Sentry, AWS (CloudWatch)
• Data Analysis
  • BigQuery, Google Data Studio, Google Analytics, Metabase, Trocco
• Environment Setup
  • Docker
• CI/CD
  • GitHub Actions, Amplify Hosting, CloudFront
• Source Code Management
  • GitHub
• Communication Tools
  • Google Meet, Slack, Notion, Redmine, Jira, ClickUp

 

Required Skills and Experience

• Business-level Japanese (reading, writing, and speaking)
• 5+ years of QA engineering experience
• 1+ years leading QA/test teams or managing tasks
• Solid understanding of web and open-source technologies
•  QA experience in software product or IT companies
•  Hands-on experience with manual test planning and execution

 

Preferred Skills and Experience

• Business-level English
• QA experience in global product development
• Understanding of test automation and test environments
• Experience in agile development teams
• Experience at startups or ventures

 

Ideal Candidate Characteristics

• Passionate about improving product value through QA
• Able to take initiative and solve problems logically
• Skilled at cross-team communication
• Responsible and detail-oriented in manual testing

 

Work Location    

• Your preferred work location will be discussed.
• Flexible work styles are available depending on job responsibilities (remote/on-site).

 

Average On-Site Frequency 

• About 4 days per month.

 

Osaka Office

• WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture

 

Tokyo Office

• (From January 2024) WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

 

Work System   

Work Hours

• Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
  Flexible Time: Core hours from 10:00 AM to 4:00 PM.
• Certain grades may fall under a discretionary labor system, per company regulations.

 

Holidays and Leave

• Weekends (Saturday & Sunday), national holidays
• Year-end and New Year holidays
• Summer vacation
• Bereavement leave
• Paid leave (10 days granted upon joining, with additional days based on tenure)
• Other company-designated holidays

 

Probationary Period    

• Generally 3 months (no changes in compensation or benefits during this period).

 

Benefits    

• Commuting allowance (including bicycle commuting)
• Company laptop provided
• Company phone provided (*role-specific)
• Flexible start-time policy (every two months upon request)
• Social insurance (health, pension, employment, workers' compensation)
• Life and health support leave
• Health checkup expenses covered
• Parental and childcare support programs
• Club activity support