QA Manager (Osaka)

Osaka
Partial Remote
Full-time
January 7, 2026

As the QA Team Manager, you will lead quality assurance across multiple products, including our core product. You will be responsible for both people management and the planning and execution of quality strategies to ensure high product quality across the organization.

Organization

You will be part of the JPN-QA team within the Innovation & Engineering Division. There is also an IND-QA team based in India, and you will work closely with managers in other locations to carry out your responsibilities.

Tools

Task Management: ClickUp
Test Case Management: TestRail
Test Automation Framework: CodeceptJS
CI: GitHub Actions

Responsibilities

Manage QA team members, including goal setting, performance evaluation, development, and conducting 1-on-1 meetings
Define and drive the QA strategy and roadmap
Design, improve, and optimize quality management processes throughout the SDLC, and promote test efficiency
Develop and execute test automation strategies
Collaborate with stakeholders, including Development and SRE teams, to share quality issues and drive improvements, contributing to overall organizational quality enhancement
Lead QA hiring activities, including hiring plans, interviews, and onboarding
Manage budget and resources

Requirements

At least 3 years of experience in team management
At least 5 years of experience in web application testing and QA
Hands-on experience as a QA engineer in test planning, design, and execution
Experience in introducing and driving test automation initiatives
Strong knowledge and practical experience in software quality management
Japanese: Business-level proficiency
English: Conversational level or above

Nice to haves

Experience in building a QA team or scaling a QA organization
Hands-on experience with test automation using frameworks such as Selenium, Cypress, or Playwright
Experience integrating and operating tests within CI/CD environments
Experience in web application development (backend and/or frontend)
Management experience in a startup or agile environment
Experience collaborating with global teams across different time zones and cultures

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About Mico

Mico's goal is to help companies build their brand through the power of conversation.

They are developing multiple products to analyze and improve communication between businesses and consumers, enabling businesses to optimize their online marketing efforts.

The conversational commerce (C-commerce) is a rapidly growing market, projected to surpass the e-commerce market in some countries by 2025.

Mico (formerly Micoworks) has already achieved 500% business growth in just two years, placing them at No.1 in LINE marketing within Japan. They’ve also secured a total of 6.3 billion yen in funding (with the recent Series B raising 3.5 billion yen).

Mico has set an ambitious goal to become Asia’s No.1 Brand Empowerment Company by 2030, with a clear vision for global expansion. Achieving this goal will require tackling numerous obstacles, and they’re looking for team members who are up to the challenge.

Here are the services you’ll be working on:

Mico Engage AI
A platform that enables seamless communication through message automation and deep integration with client systems.
Mico Voice AI
A service that enhances communication quality and efficiency using AI voice recognition, helping create meaningful connections.
BizClo
An enterprise messaging solution leveraging LINE, optimized for business use to improve customer relationships and internal efficiency.
Micomii
A LINE-based membership service for restaurants, enabling customer segmentation, rank-based perks, and digital coupons.

Why Work at Mico

Flexible work style: Hybrid work, flex time, and up to 6 Life-Health leave days per year to support diverse lifestyles.
Robust growth support: Subsidies up to ¥55,000/year for books and seminars, supporting personal skill and career development.
High transparency: Weekly TGIM meetings and quarterly company-wide updates to share vision and goals.
Leadership training: Strengthening team leadership and organizational management skills through training.
Fair evaluation system: OKRs-based performance reviews conducted semi-annually with continuous feedback.
Social impact: Contributing to clients’ business and workstyle transformation through innovative SaaS products.

Team Culture

Mico leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.

Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of their collaboration.

Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.