QA Test Automation Engineer (MicoVoice) - Tokyo

Role Overview

We are seeking a mid- to senior-level individual contributor to take ownership of QA automation for our AI Call solution and serve as a technical liaison during customer integrations. This hybrid role is ideal for someone who thrives at the intersection of engineering, quality assurance, and customer interaction.

Key Responsibilities

Design and implement scalable test automation frameworks for Japanese-language IVR and AI call flows. Write, execute, and maintain end-to-end, regression, and integration tests for speech recognition, TTS, and conversational flows. Conduct manual testing of Japanese-language flows where necessary. Log, track, and verify bugs and issues across releases. Write clear and concise bug reports and documentation in English for the engineering team. Collaborate with PMs and engineers to define QA strategies for new features and releases. Plan and implement strategies to test non-deterministic LLM-driven responses as we evolve toward Generative AI capabilities.

Required Skills and Experience

• 3+ years experience in QA/test automation or software engineering.
• Proficient in designing and maintaining test automation frameworks (e.g., Playwright, Cypress, Selenium).
• Solid experience with REST APIs, CI/CD workflows, and version control (Git).
• Strong debugging and test case design skills. - Native or near-native proficiency in **Japanese**, and business-level **English**.
• Strong communicator—can write clear bug reports in English and explain technical issues in Japanese. - Comfortable working in fast-moving startup or scale-up environments.

Preferred Skills and Experience

• Experience in IVR, speech recognition, telephony (e.g., SIP, Twilio, Asterisk) or AI/NLU systems.
• Exposure to LLMs or Generative AI-based products.
• Familiarity with tools like Postman, JMeter, or LoadRunner for API and performance testing.
• Knowledge of Japanese testing tools or platforms.

Ideal Candidate Characteristics

• Able to think strategically with a broad perspective, free from existing constraints.
• Naturally inclined to continuous learning as part of daily routine.
• Capable of overcoming challenges independently, even in difficult situations.
• Demonstrates integrity and a strong sense of responsibility. - Skilled in structuring and articulating ideas or delivering outputs.
• Open communicator with excellent collaboration skills.
• Proficient at rallying others and driving projects forward effectivel.

Work Location

• Your preferred work location will be discussed.
• Flexible work styles are available depending on job responsibilities (remote/on-site).

Average On-Site Frequency

• About 4 days per month.

Osaka Office

• WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture

Tokyo Office

• (From January 2024) WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

Work Hours

• Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
  Flexible Time: Core hours from 10:00 AM to 4:00 PM.
• Certain grades may fall under a discretionary labor system, per company regulations.

Holidays and Leave

• Weekends (Saturday & Sunday), national holidays
• Year-end and New Year holidays
• Summer vacation
• Bereavement leave
• Paid leave (10 days granted upon joining, with additional days based on tenure)
• Other company-designated holidays

Probationary Period

• Generally 3 months (no changes in compensation or benefits during this period).

Benefits

• Commuting allowance (including bicycle commuting)
• Company laptop provided
• Company phone provided (*role-specific)
• Flexible start-time policy (every two months upon request)
• Social insurance (health, pension, employment, workers' compensation)
• Life and health support leave
• Health checkup expenses covered
• Parental and childcare support programs
• Club activity support