Overview

Money Forward Group provides a suite of widely used financial services, including "Money Forward ME" and "Money Forward Cloud," powered by innovative technologies like account aggregation and our single sign-on system, "Money Forward ID." With development teams across Japan, Vietnam, and India, we are committed to global growth.

To support our expanding global operations, we are seeking a highly motivated and experienced Global IT Division Manager to lead our IT Support and ID/Device Management teams. This pivotal role will drive efficiency and security for our employees worldwide, directly contributing to Money Forward Group's continued globalization by ensuring seamless support and robust management of Windows and macOS devices, as well as user identities within Google Workspace and Microsoft Entra ID.

About our teams

• IT Support Team

The IT Support team ensures that MoneyForward employees' IT infrastructure operates at maximum performance and safety. This team maintains and provides technical support for IT systems and equipment. They are also responsible for troubleshooting MoneyForward's internal systems and making improvements where necessary.

• ID/Device Management Team

The ID/Device Management Team is responsible for the development and operation of the authentication/authorization infrastructure used by Money Forward members to access our information systems. The team also manages and maintains computers and devices using MDM platforms. Additionally, the team conducts research and PoCs on new technologies to improve MoneyForward's information systems.

Responsibilities and Duties

As the Global IT Division Manager, you will lead and empower the IT Support and ID/Device Management teams, ensuring operational excellence and alignment with Money Forward Group's objectives. Your core responsibilities include:

• Providing strategic leadership and managing the day-to-day operations of both the Global IT Support and ID/Device Management teams.
• Driving continuous improvement in IT support and device/identity management processes.
• Developing and implementing global device policies for Windows and macOS, enforced through MDM solutions (Intune and Jamf Pro).
• Establishing standard device specifications across the group for both operating systems.
• Overseeing the secure management and maintenance of user accounts in Google Workspace and Microsoft Entra ID.
• Ensuring high user satisfaction with global IT support services.
• Mentoring team members and fostering a collaborative, high-performing culture.
• Collaborating effectively with other IT teams and stakeholders.
• Managing budgets and resources for both teams.
• Monitoring performance metrics and providing insightful reports.
• Staying abreast of the latest IT trends in support, device, and identity management.

Required Skills and Experience

• Proven experience managing IT teams, specifically in support and device/identity management.
• Strong working knowledge of both macOS and Windows environments.
• Hands-on experience with Jamf Pro for macOS device management.
• Practical experience managing Windows environments and utilizing Microsoft Intune.
• Experience creating and implementing device policies for macOS and Windows.
• Solid understanding of device lifecycle management and basic TCP/IP networking.
• Excellent leadership, communication, and interpersonal skills.

Preferred Skills and Experience

• Experience optimizing device management using MDM solutions (Intune and Jamf Pro) in a global context.
• Experience managing user accounts and configurations in both Google Workspace and Microsoft Entra ID.
• Experience implementing and managing security policies on end-user devices.
• Familiarity with IT service management
• Experience with scripting or automation for IT tasks.

Language Proficiency Requirements

• English: Business level (equivalent to TOEIC score of 700 or above)
• Japanese: Not required (Nice to have)

We are looking for someone who

• Deeply resonates with Money Forward's values and culture.
• Is a strong team player, focused on maximizing collective success.
• Someone who is not afraid to be a hands-on manager who can assist and empathize with the work of the team
• Proactively identifies challenges and drives effective solutions with a sense of ownership.
• Demonstrates a highly organized and detail-oriented approach.
• Prioritizes the user experience and strives for excellent customer service.
• Thrives in a dynamic environment and embraces adaptability.

Tools

• Microsoft Entra ID
• Microsoft Intune
• Jamf Pro
• Google Workspace

Work Environment

At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you.

• Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible.
• Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well.
• Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense.
• Referral Driven: We cover the cost of recruitment meals. There is a referral reward system.
• Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.