SaaS Management Specialist (Global IT Department)

Overview

Money Forward is on a mission to become a global Big Tech company, continuously growing and evolving. However, remnants of our startup days still linger in our SaaS operations, sometimes hindering our growth. To transform our IT environment to one befitting an enterprise-level company, we are seeking a SaaS Management Specialist who can lead the improvement of SaaS management by engaging both internal and external stakeholders.

About the Team

The ID & SaaS Management Division within our Global IT Department (our internal IT department) is responsible for designing, building, and operating ID systems integrated with HR systems, managing EntraID, and handling user provisioning from EntraID. The department also manages SaaS account settings, improvements, usage promotion, and procurement.

Key Responsibilities

• Procurement and budget management of company-standard SaaS and SaaS used by many employees for specific purposes
• Configuration and privileged management of SaaS with a focus on security
• Centralized access rights management for SaaS operations within the IT department
• Planning and conducting utilization workshops in collaboration with vendors
• Verification, security checks, and activation of AI features in SaaS
• SaaS integration and replacement
• SSO/SCIM configuration

Role Expectations

Your mission is to introduce necessary controls as an enterprise company while respecting Money Forward's culture and pace. Lead improvement activities to build a SaaS management system that allows employees to use SaaS stress-free and securely, earning trust from customers and partner companies.

Specific Tasks Include:

• Optimizing the use of storage services (Google Drive, Box)
• Balancing access rights/information management and productivity in collaboration tools
• Establishing, disseminating, and improving operational rules for company-wide tools like chat and document management
• Providing standard operational policies for department-introduced SaaS
• Participating in SaaS replacement projects (depending on timing)
• Technical operations such as SSO/SCIM configuration

Required Skills and Experience

• Experience managing SaaS in a mega-venture or enterprise company
• Skills to communicate across departments and extract true issues from user request
• Ability to document As-Is, To-Be, Gap, and Action plans and reach consensus with stakeholders
• Open-mindedness to new environments

Preferred Skills and Experience

• Experience managing SaaS for over 1,000 users
• Experience as a Google Workspace administrator
• Experience in standardizing operations and creating procedure manuals
• Knowledge of authentication and authorization
• Experience in business improvement using AI tools
• Experience managing EntraID
• Project leadership experience
• Experience in AI development and/or experience in using AI tools to improve development processes.
  • Money Forward recently announced our AI Strategy roadmap which focuses on improving AI-driven operational efficiencies, as well as integrating AI agents into our products to deliver better value to our users. (More information here -  https://www.linkedin.com/pulse/money-forward-become-no1-back-office-ai-company-yosuke-tsuji-keztc/)

Language Requirements

• Native-level of Japanese proficiency
• Business-level English proficiency (equivalent to TOEIC 700 or higher)

Who We’re Looking For

• Individuals who thrive in exploring unfamiliar areas and enjoy working in environments without established structures
• Those who prefer dynamic and rapidly changing settings
• Candidates with a strong sense of responsibility and ethical standards as IT administrators
• People who align with Money Forward's MVVC and are motivated to contribute to enhancing the work environment for employees

Work Style and Experience Gained

• As part of a cross-company organization, you will be close to executives and learn from their perspectives
• Collaborate with various related departments to gain peripheral knowledge of corporate operations
• Depending on your knowledge and skills, you may participate in large-scale projects
• Many projects impact all employees, enhancing skills in research, issue setting, coordination, document creation, and communication, thereby boosting overall project management skills
• Those already possessing these skills can fully utilize them
• Opportunities to collaborate with overseas bases in India and Vietnam, utilizing your English skills

Tools Used

• Office Suite: Google Workspace
• Collaboration: Slack, Zoom, Jira, Miro, Figma, etc.
• IdP: Entra ID (formerly Azure Active Directory)
• Public Cloud: AWS, GCP

Work Environment

At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you.

• Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible.
• Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well.
• Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense.
• Referral Driven: We cover the cost of recruitment meals. There is a referral reward system.
• Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.