Senior Product Manager, Intelligent Experience

At Treasure Data, we’re on a mission to radically simplify how companies use data to create connected customer experiences. Our sophisticated cloud-based customer data platform drives operational efficiency across the enterprise to deliver powerful business outcomes in a way that’s safe, flexible, and secure. 

We are thrilled that Gartner Magic Quadrant has recognized Treasure Data as a Leader in Customer Data Platforms for 2024! It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility. 

About Treasure Data:

Treasure Data is a leading Enterprise Customer Data Platform (CDP), ranked as a leader by Gartner, Forrester, and IDC, and trusted by large global customers to handle the complexity, scale and security required to manage and leverage massive amounts of customer data. The Treasure Data CDP unifies data from disparate sources to deliver a holistic view of the customer enabling insights and actions with the objective of optimizing personalized customer journeys and potent digital marketing programs that grow CLTV.

We have differentiated technologies to ingest and unify customer data, perform machine learning on customer data and syndicate with other software products for activation. CDPs are the foundation of the modern MarTech technology stack and are fundamental for powering effective AI-based customer engagement applications. Treasure Data is driving widespread adoption in the marketplace during this explosive stage of growth. 

Your Role:

This Product Management position is specialized in Agentic Engage, aiming to deliver world-class customer engagement solutions and revolutionary AI content generation tools. We value individuals with unique backgrounds and skillsets who are passionate about making a global impact. Contribute to creating innovative solutions that enhance customer experiences with Customer Data Platform.

Responsibilities & Duties: 

• Lead the rollout in Japan and APAC, utilizing feedback from sales, customers, and global inputs to define, prioritize, and lead the success of necessary features and roadmaps.
• Strategically introduce cross-channel infrastructure including Mobile engagement (Firebase), LINE, and WhatsApp to expand engagement channels.
• Implement consistent customer experiences across channels using ML/AI technologies for personalization.
• Drive continuous product improvement and business growth through effective product management for Agentic Engage and Customer Data Platform
• Collaborate with Product and Engineering departments across multiple product areas for defining, creating PRDs, testing, maintaining, and evolving new features.
• Provide key expertise in engagement and AI to support Treasure Data's Customer Success, Marketing, Professional Services, and Customer Support teams.
• Ensure timely and efficient delivery of new features and updates by applying agile methodologies.
• Create and update product documentation and relevant developer documentation.

Required Qualifications: 

• 8 years of experience with enterprise martech SaaS product management or product development within customer engagement or marketing automation or customer data platforms.
• Ability to navigate technology and development decisions and trade-offs.
• Experience integrating AI and ML technologies in product development.
• Ability to prioritize development based on business value and customer needs.
• Excellent problem-solving skills and the ability to understand complex technical issues.
• Analytical thinker who excels in solving complex problems and enhancing customer value and ROI.
• Proficiency in both Japanese and English languages to ensure effective communication across global teams.

Physical Requirements: 

• Working out of the Tokyo, Japan office according to our “Global Hybrid Working Policy.” 
• Flexible working styles to accommodate global team collaboration.

Travel Requirements: 

• Requires multiple times per year to attend global company events
• Requires flexibilities to visit off-site customer meetings.

Our Dedication to You: 

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives. 

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.