Customer Success Manager (Fluent Japanese・Remote OK)

Synspective’s Japanese requirement varies based on the position, but they only require Conversational Japanese skills for developers. Being able to speak business level Japanese will come in handy however. Official company events use English, but day-to-day communications can depend on the team.

Synspective’s PTO policy consists of annual paid leave following Japanese labor law.

The first year an employee joins, they’ll receive ten PTO days, plus Saturdays and Sundays and all Japanese public holidays off.

Each year the number of PTO days they’re granted will increase by one (e.g. 11 days granted in year 2) up to a maximum pursuant with Japan’s labor laws.

💹 Employee stock option plan

💻 New tech gear

👩‍🎓 Skill development support

💛 Support for attending conferences

💜 Seminar participation support

👶 Parental Leave

🧡 Social security / insurance benefits included

🏥 Healthcare insurance

💚 Pension insurance

Employees are completely free to work remotely or from the office. In fact, Synspective is planning to support full remote work even after COVID-19.

However, we ask that everyone live close enough to commute to the office if necessary.

Full flex time with core time from 11:00AM to 3:00PM

Synergy of Spirit

As part of Synspective, we embark on this journey together, bringing with us our combined experiences and life. As a team, we recognize that the team’s goals are my personal goals, and my goals are the team’s goals. We each share a part of the responsibility to succeed. I constantly communicate to align my efforts with our goal. I manage my energy and time to maximize team performance. I give more than I take. I provide value when needed and I take responsibility for my own behavior.

Synthesis of Knowledge

We try to create new value under conditions that have huge uncertainty and volatility. The only way for us to succeed is to progress through trial and error that we learn from and make changes based on our new knowledge. I listen actively and respectfully to others’ opinions, consider it logically and examine my assumptions, and discuss it with my team constructively. I learn by doing and building upon our experiences. I aim to achieve better results with every new attempt. I accelerate the collective learning process by openly sharing experiences and knowledge with my team.

Synched with the Future

We have an obligation to create a sustainable future for the next generations. To do so, we must tackle tough challenges as pioneers, leaving our comfort zones that prevent our growth. I recognize that a smart failure is a step toward success and try to learn from the past to solve new issues in the future. I set aggressive goals and divide them into sprint-victories in order to continue to tangibly advance and make progress. I consider the future, prepare for it, and actively engage in making it happen with quick actions and decisions.