Tokyo

Infrastructure Engineer (SRE)

Tokyo
Remote OK - Worldwide
Full-time
May 18, 2021

What we're looking for

We are a startup that growing rapidly and we are trying to jump out from the existing frame and develop the new business sector.

We are supported by few hundreds or companies and grown dramatically in last 2 years.

Right now, the world is under a serious situation created by COVID-19, while the needs of real shops and shop assistance are reducing, we think it's a good chance for us to develop a new business need.

We are using our existing product to provide new values to the customers by building more humalized using AI jumps to the top priority.

We are one of the top chatbot commerce that have millions of users.

So, we are looking for new members who willing to restructure our existing monolithic application and convert it to microservices.

Responsibilities

- Ensuring the entire system and infrastructure is highly available

- Designing infrastructure that can horizontally scalable together with the business

- Continuously improving CI/CD pipelines and engineer excellence

- Managing multiple environments and properly managed and provision them by IaC

- Strong sense insecurity, granting the proper permission for each application and user that they only required

- Design, implement and improve data pipelines, data lake, and data warehouse

- Monitoring existing system, promptly responding to any incident that happened

Qualifications

Required

- Language skill : English(Fluently/Advanced)

- More than 2 years of experience in Cloud like AWS or GCP

- More than 1 year of experience on kubernetes in production grade

- More than 1 year of experience using tools like Jenkins, ArgoCD to configure CI/CD pipelines

- More than 2 years of experience in monitoring of system using tools like Stackdriver or datadog

Desirable

- Able to design a proper VPC network structure

- Able to use tools like BigQuery or Cloud Dataflow to build data pipelines or analytics environment

Desirable Experience

- Experienced in designing CRM system's applications or databases

- Experienced with designing payment system

- Handled more than 10 millions of users in the past or current company's product

Working conditions

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Working days : Mon - Fri

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Working hours/place : Flextime (Our business time 10:00am-19:00 JST), Full-remoted

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Day-off and holiday : Sat, Sun + Japanese national holiday

Allowance

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Annual salary : 5M - 9M JPY(Gross) + another package

*** It will be decided considering your experience, skills and market price of the place you live.

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Bonus : twice/year

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Salary review : twice/year

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probation : 3 months

APPLY NOW ➜

About ZEALS

Build AI that Brings Japanese Omotenashi to the World

ZEALS is an AI company building intelligent products inspired by the Japanese concept of Omotenashi—anticipating people's needs and delivering exceptional experiences. What began as Japan's leading conversational commerce platform has evolved into an AI-native company developing products across autonomous AI agents and robotics.

Today, ZEALS operates three core businesses:

ZEALS AI Engagement, helping enterprise companies deliver personalized customer experiences through AI.
Omakase.ai, a platform for building autonomous AI agents capable of understanding, communicating, and taking action across voice and chat.
Omakase Robotics, developing a robot-agnostic AI operating system that enables robots to work naturally alongside people in real-world environments.

Together, these businesses share a single mission: creating AI that understands people, acts autonomously, and brings the spirit of Japanese hospitality to both digital and physical experiences.

From Market Leader to AI Pioneer

ZEALS established itself as the market leader in conversational commerce in Japan, working with hundreds of enterprise customers across industries including retail, beauty, travel, finance, and automotive.

Building on years of experience designing AI-powered customer interactions, the company has expanded into generative AI and embodied AI. Omakase.ai quickly gained international recognition after launching as the #1 Product of the Day on Product Hunt, with thousands of AI agents created by users within its first months. Meanwhile, Omakase Robotics is applying the same AI capabilities to the physical world, developing software that enables robots to perform meaningful work in human environments.

With teams spanning AI, machine learning, cloud infrastructure, robotics, and product engineering, ZEALS continues to invest aggressively in technologies that shape the future of intelligent systems.

Building the Future of AI

Rather than treating AI as a feature, ZEALS builds products where AI is the core technology. Engineers work across a wide range of challenging technical domains, including:

Autonomous AI agents
Voice AI and multimodal interaction
Large Language Models (LLMs)
Retrieval-Augmented Generation (RAG)
Distributed cloud infrastructure
Robotics software
Computer vision
Real-time systems

Small, highly autonomous teams own products end-to-end, from research and prototyping to deployment and continuous iteration. Engineers collaborate closely with product managers, designers, and AI researchers to rapidly ship new capabilities and solve real-world customer problems.

A Place to Grow

ZEALS has built a culture around ownership, rapid learning, and continuous experimentation. Employees are encouraged to challenge assumptions, move quickly, and take responsibility for delivering meaningful outcomes. The company also supports collaboration beyond day-to-day work through cross-functional lunches, club activities, social events, and opportunities to connect across teams.

Japanese Language Policy
At ZEALS, the product and technology team members primarily speak English (dev-related discussions happen in English on Github or Slack). There might be occasional discussions in Japanese, but most Slack messages are in English (or both languages).

As for meetings, all dev-related discussions take place in English. Given the above, Japanese skills are not required for most positions in the Product & Technology departments. However, one unique aspect of ZEALS’ culture is the desire to increase teamwork and engage with each other, which is why many Japanese members are working on their English skills while many non-Japanese members also work to improve their Japanese skills.

In order to build a truly global team, ZEALS has many multilingual members that proactively support the rest of the team to ensure smooth communications.

Even outside of the Product & Technology departments, all important company-wide announcements are made in both English and Japanese. For example, hiring announcements, new product launches etc. are generally announced in both Japanese and English.

Also, simultaneous interpretation for presentations at large meetings and events is provided to ensure that everyone gets the information they need.
Paid Leave
- All Japanese public holidays off
- 10 days of PTO (awarded 3 months after joining) in the first year
- 5 refreshment leave days per year
- Summer Holidays, Year-end Holidays, Childcare Leave, Congratulations/Bereavement Leave
Benefits
Here are some examples of the benefits which full-time employees can receive:

💻 Loaned Laptops

🇯🇵 Translation Support (EN<>JP)

👶 Shorter Work Hours for Employees Taking Care of Children

👶 Parental Leave

👕 Flexible Dress Code

💜 Social Security / Insurance Benefits Included

🏥 Healthcare Insurance, Periodic Health Checks

💚 Pension Insurance

🚃 Commuter Reimbursement
Remote Work
Although ZEALS requires you to either be in or relocate to Japan, once you’re here, you can choose whether you work from home or in the office.
- Full-time employees in Japan can work from home or come to the office. Transportation reimbursement to and from the office is available and people living close to the office can receive a housing allowance.
- If you’re not based in Japan yet, you can work from overseas while we help you obtain a Japanese working visa.
- Work from your home country 2 months per year.
Work style
ZEALS is flexible when it comes to working hours. They have core time from 1:00pm to 3:00pm JST, but otherwise you’re free to set up your day however you want to meet the monthly working hour requirements.
Values

FROM ZEAL

< Passion >
Good things come from giving it your all

BET ON PARADOX

< Unorthodox >
Never settle for the established norm

UNITED WILL

< Team >
Teamwork is the heart of achievement

Office

The ZEALS office is in the heart of Tokyo, situated in Meguro, near Gajoen, a famous hotel known for hospitality. You can work from the office at a desk as well as use small booths or meeting rooms. You can hook your laptop to large screens and sit in Ergohuman chairs. Lounge areas and standing tables are also available. Everyone is free to choose the work style that works best for them, either full-remote or in the office.